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Privacy Policy

Our Website

Neo Tec is a UK-based manufacturer of Uninterruptible Power Supply (UPS) systems, working primarily through authorised resellers to deliver high-performance solutions to end users.
 

This privacy policy explains how we collect, use, and protect your personal data when you interact with our website and services.

If you have any questions about this policy, please email us at: hello@neotec.co.uk

What data do we collect?
Our website uses Wix Studio’s built-in analytics tools to help us understand how visitors use our site and to improve the user experience.
 

These tools use cookies that do not collect information which directly identifies individuals. However, they do allow us to analyse general usage patterns. The data collected may include:

  • Which pages you visit

  • When you visit and how long you stay

  • How you arrived at the website

  • How you interact with pages and features

  • Information about your browser, operating system, and device

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Third-party cookies
We do not use third-party advertising or marketing cookies on our website.

Links to Other Websites

Our website may contain links to third-party websites (such as manufacturers, partners, or standards organisations). We do not control these websites and are not responsible for their content or privacy practices.

When You Become a Partner or Business Client

If you engage with us as a partner or business client, we may collect and store the following information to support our working relationship:

  • Company name and address

  • Names, emails, and phone numbers of relevant contacts

  • Invoicing or payment information

  • Details of support or technical queries

 

This data is stored securely and retained for the duration of our relationship, and for six years afterwards as part of our business record-keeping.

How We Keep Your Information Safe

We are committed to keeping your data secure. Our website and systems follow standard security practices to prevent unauthorised access, disclosure, or loss. All cloud platforms we use are protected by the providers' built-in security protocols.

When You Contact Us

If you contact us (via email or any website form), we may store your contact details and the contents of your message. Here's how we manage that information:

  • If you do not become a client or partner, we’ll retain your data for up to 12 months from our last contact.

  • If you become a client or partner, we’ll retain your data for six years after our last business interaction, to meet our legal and professional obligations.

Data Sharing

We do not sell or trade your data. Your information may be stored using third-party tools or services (such as secure cloud-based systems), which are protected by appropriate encryption and access controls.

Your Data Protection Rights

You have the right to request:

  • Access to the personal data we hold about you

  • Correction of inaccurate or incomplete data

  • Deletion of your data (unless we’re required to retain it by law)

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To make a request, please email hello@neotec.co.uk

NEO TEC

Whitting Valley Road

Old Whittington

Chesterfield, UK

S41 9EY

© Copyright 2025 Neo Tec UPS Ltd.  Company number: 16464454. VAT registration number: 494615166.

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