Support

Whether you're setting up a new system or troubleshooting a fault, this is your go-to hub for manuals, software, and expert guidance from our UK-based support team.

User Manuals

Access everything you need to get your UPS system up and running – or keep it performing at its best.

User manuals

Software Downloads

Monitor, manage, and configure your UPS remotely with our included software tools.

Software

Register Your Warranty

Neo Tec UPS systems include 1 year of cover – register to unlock up to 5 years of protection.

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Tech Support

Got a question or need help diagnosing an issue? Our UK-based experts are here to assist – available 9am to 5pm, Monday to Friday.

Email: hello@neotec.co.uk

Industry Lingo Explained

Need a quick refresher on technical terms? Check out our jargon busting glossary for simple, clear definitions of the key terms used across our products and support docs.

Explore the glossary

UPS

A UPS (Uninterruptible Power Supply) is a device that provides emergency power when the main power supply fails. It gives you backup power instantly, so your equipment can keep running without interruption - preventing damage, data loss, or downtime.

Load

The load refers to the total amount of power your equipment needs. It’s what the UPS has to support. The higher the load, the more powerful your UPS needs to be.

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